Regional Lead, Client Implementation

Moniepoint — Rivers

The Regional Lead for Client Implementation oversees a team managing the onboarding and activation of new retail customers onto Moniepoint's Moniebook solution. The role combines people leadership with operational strategy: recruiting and developing implementation agents, designing scalable onboarding workflows, resolving escalations, and partnering across Sales, Product, and Support to improve customer adoption and retention. Success is tracked through activation rates, time-to-value, and customer satisfaction metrics.